Refund & Returns

Thank you for choosing valderax.com to purchase women's apparel and accessories. We strive to ensure every customer is satisfied. If you are not satisfied with your purchase, we offer the following return and refund policy:

1. Return Period
You can request a return within 30 days of receiving the item. After this period, we will not be able to process your return request.

2. Return Conditions
The item must be in unused condition and have all original tags and packaging.

Returned items must be returned to their original packaging to ensure they are not damaged during shipping.

3. How to Request a Return
Please send an email with your order number and the reason for the return.

We will reply to you within 24 hours, confirming the return and providing the return address.

Address: 110 JACKLYN CT, HIGH POINT, NC 27265-2025 Guilford

4. Refund Processing
Once we receive the returned item and confirm it meets the return conditions, you will receive a refund.

The refund will be processed through the original payment method. Please note that processing time may vary depending on the payment method, typically taking 5-10 business days.

5. Return Shipping Costs
If the return is due to us sending the wrong item or a product quality issue, we will cover the return shipping costs.

In other cases, the customer will be responsible for the return shipping costs.

6. Complex Cases
For returns due to product quality issues, damage, or incorrect delivery, we will provide additional assistance. Please contact us as soon as possible.

7. Chronic Issues
For persistent issues, please contact our customer service team for a better solution.

We hope you enjoy your shopping experience at valderax.com. If you have any questions, please feel free to contact our customer service team.